SHIPPING TO CANADA

Tracked shipping

Estimated delivery: 7-12 business days*

All orders are dispatched from our office in Victoria, British Columbia.

*The delivery timeframe is an estimate only. We do not have any control over the delivery schedule once your order has been dispatched.

Please check your shipping address carefully!

You will receive an email confirmation from us when you place your order. It is important that you double check your shipping address. Once orders have been dispatched, they cannot be redirected.

If you have made an error, please contact us immediately.

CUSTOMS DUTIES AND TAXES

Luminesce Skin & Laser Clinic is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, please visit your postal system website for further details.

Please note: Luminesce Skin & Laser Clinic cannot declare your order as a gift.

HELP: I HAVEN'T RECEIVED MY ORDER.

If you selected post service as your delivery method and have not received your order within the estimated timeframe, contact your local postal service for information on tracing lost packages.

If you selected our tracked shipping option, input the tracking number into the shipping company’s tracking section on the website; this will allow you to track delivery and get more information.

While Luminesce Skin & Laser Clinic will do everything we can to assist, we cannot be made liable and will not refund or resend orders.

RETURN POLICY

We want you to be happy with your purchase. We accept returns within 14 days of receiving your product as long as it is not opened or damaged. If you are concerned about skin sensitivities, we are happy to send samples with your order so you can try it before you open your product.

CLINIC POLICIES

At Luminesce Skin & Laser Clinic, we pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.

Age Requirement

Clients under the age of 18 must have parental consent.

Booking and Changing Appointments

You can book all appointments via our online portal or by phoning 1-250-361-4934. A credit card, gift card or prepayment is required at the time of booking to hold your appointment. Please advise of changes or cancellations 24 hours prior to your appointment via phone or email to hello@luminesceskin.com. Respectfully, late cancellations or changes incur 50% of the appointment fee and $50 on skin consultations.

Arrival

Please arrive 5 minutes prior to your scheduled appointment time. If you are late for an appointment, we may need to shorten or cancel your treatment and the full scheduled appointment fee may still apply. Please allow for traffic and parking.

Complimentary Parking: Enter underground parkade off Quebec Street in the Hotel Grand Pacific. As you enter the parkade keep to your left and our parking spots are 122-125. Parking is complimentary and reserved for Luminesce Skins’ guests for the duration of your appointment.

Treatment Preparation

Consultation: Please come with clean skin. If this is not doable, we can provide cleanser but request that you arrive early to allow time for cleansing. Also please bring your current skin care and base make-up.

Chemical Peels: No Accutane use in the last 6 months. No use of retinols, Hydroquinone, AHA’s and waxing for 5 day before your treatment. No intentional sun/tanning/fake tans 14 days prior to your appointment. Wait 2 weeks after neurotoxin injection (botox) or fillers before getting any treatment.

Skin Classic: Skin Classic uses of radiofrequency; therefore, if you have a heart condition or pregnant, this treatment will not work for you.

Microblading: Please book a consult before this appointment; additionally, please read the pre & post care and contraindications under the microblading heading prior to your appointment.

Fractora, IPL, Vascular, & Pigment Treatment: Please come with clean skin. If this is not doable, we can provide cleanser but request that you arrive early to allow time for cleansing. No Accutane use for 6 months prior, no intentional sun/tanning/fake tans for 4 weeks prior. No waxing, retinols, hydroquinone, benzoyl peroxide, etc. for 5 days prior to your appointment.

Microneedling: Must not have been on Accutane for 6 months. No neurotoxin

or filler injections, microdermabrasion, chemical peels in the area for 2 weeks prior, no sun/tanning/fake tans for 2 weeks prior, and no retinols, AHA’s or hydroquinone for 5 days prior.

Laser Genesis & Deep Dermal Tightening: No active serums like retinols, AHA’s or hydroquinone.

Nail treatments: no antifungals for 2 days prior and no polish on your nails. Please bring a clean pair of socks to wear after your treatment. Have your nails no more than 1/8 of an inch thick.

Laser Hair Removal: If you are coming for a consultation, please do not shave for minimum of 5 days prior to appointment. If you are coming for a treatment, no waxing, plucking or tweezing 4 weeks prior, no sun/tanning/fake tans 4 weeks prior, no retinols or hydroquinone for 5 days prior, no antibiotics or sun sensitizing meds 48 hours prior to appointment. Please shave 24 hours before treatment, and if treatment area is on your face, please come with clean skin, if this is not doable, we do provide cleanser to do so.

Bodyfx: Please wear same black under garments on your first, fifth and follow up session for photos.

Comfort

For your comfort please let us know the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy. During massage and spa body treatments, the body is fully draped, except for the area being worked on. Disposable undergarments are available for your comfort.

Clinic Etiquette

Whilst in our venue, we ask that you kindly respect our staff, facilities, policies and the enjoyment of other guests. We operate a very positive, professional and loving environment.

Staff

At Luminesce Skin & Laser Clinic, our therapists are certified in their respective services. You will always be supervised by our founder and creative director Charmaine Shipley a caring, qualified professional.

Please alert us to any dietary requirements, allergies, conditions (including pregnancy) or disabilities so we can assist in making the appropriate choices or modifications. While all care is taken, Luminesce Skin cannot guarantee any of our treatments (or catering) are completely free from traces of allergens or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. If your dietary requirements, allergies, or health conditions (including pregnancy) or disabilities have changed since first making your appointment, please advise us as soon as possible prior to your treatment. Patients being treated for chronic medical conditions or cancer should provide written clearance from their doctor.

Pregnancy and Breastfeeding

Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you check with your doctor about your individual needs prior to booking any treatment.

An additional consent form must be signed to proceed for all pregnant and breastfeeding guests. Due to manufacturers instruction, all other treatments including facials, peels, laser and clinic treatments are contraindicated during pregnancy. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.

Health

Prior to any treatment, please use our consultation forms to disclose to Luminesce Skin your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.

Disclaimer

Luminesce Skin & Laser Clinic is not a medical center and we cannot offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administrated medication. Any information provided by Luminesce Skin & Laser Clinic, including by its employees or agents, should not be construed as a substitute for professional medical advice. Luminesce Skin can refuse treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients. You release Luminesce Skin & Laser Clinic, its employees, agents and third party providers, from responsibility and liability for any death, injury, loss, delay, inconvenience or damage caused by the treatment, even if you provide Luminesce Skin & Laser Clinic with a 'medical clearance' from a medical practitioner allowing the treatment, or if you misrepresent or fail to disclose to Luminesce Skin & Laser Clinic your medical conditions or changes to your medical history prior to any treatment.

Gift Certificates

Gift certificates can be redeemed for the treatment/s nominated, or the original card purchase value can be used towards other service or product of choice. Gift Certificates numbers should be quoted at the time of booking your appointment and presented on arrival. Should you provide less than 24 hours’ notice to cancel or reschedule an appointment booked using a gift certificates, the cost of the treatment(s) booked will be deduced from the card balance. Gift cards cannot be exchanged for cash or transferred to another client or friend. Please keep your card safe as it cannot be replaced if lost or stolen. *Gift cards redemptions may be paused in the 6 weeks before Christmas if redemption reaches capacity.

Privacy

Our Privacy Policy explains how we handle the personal information we may collect from you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luminesceskin.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.